健康檢查品質認證

Health Check-up Program Certification 認證的起源 PROGRAM OVERVIEW 　　近年在健康檢查相關資源之投入越來越多，從基本檢查至高階健康檢查，服務項目琳瑯滿目。部分機構為吸引顧客考慮侵入性檢查，會提供鎮靜內視鏡，亦俗稱無痛內視鏡，然而侵入性檢查仍會有風險，在醫療過程中也可能發生非預期事故，或對執行電腦斷層檢查所施打之顯影劑產生不同程度的過敏反應等事件發生。 　　醫策會為維護健康檢查品質及確保安全、降低風險、強化品質，自2011年起辦理「健康檢查品質認證」，著重「安全及精準」，從受檢者的角度來檢視相關的服務，確保健康檢查過程安全與專業，鼓勵機構發展智能管理流程，提升檢查效率，並以受檢者為中心，提供客製化追蹤管理，增進受檢者的信賴感，逐步建立優質品牌口碑，成為民眾選擇健檢機構的首要參考。 　　Institutions have invested heavily in health checkup-related services in recent years, and there is a wide array of services ranging from basic to high-level health checkups. In some invasive procedures, institutions would offer a sedative endoscope (known as a painless endoscope). However, there are still risky with invasive procedures. Unexpected accidents may occur during the medical processes, and the contrast agent injected for computer tomography may also cause various levels of allergic reactions. 　　The Joint Commission of Taiwan (JCT) has launched the “Health Check-up Program Certification” since 2011 to improve health check-up quality and to ensure safety, to reduce risks, and to enhance customer satisfaction. The goal of Health Check-up Program Certification focuses on “safety and accuracy,” inspect the relevant services from recipients’ perspective to ensure the safety and professionalism among the health check-up processes, encourage the organization to develop information management processes, improve efficiency, and provide recipient-oriented and customized tracking management. These efforts have increased a trustable, high-quality brand reputation, and become the primary reference for the people to select health check-up institutions.   認證基準 The Standards 　　醫策會王拔群執行長表示：「於政策面，醫策會的健康檢查品質認證亦獲得政府認可，作為公務人員進行健康檢查機構之標準，更成為健檢機構申請國際觀光醫療會員之必備資格」。 　　“JCT's Health Check-up Program is recognized by the government. It has become the standard for public officials to conduct health exams and is the mandate qualification for health check-up institutions to apply for international medical tourism membership. ”—Professor Pa-Chun Wang, MD, CEO of Joint Commission of Taiwan.    認證帶來的效益-專家的肯定及參與團隊的收穫 FEEDBACKS FROM OUR CUSTOMERS 　　健康檢查品質認證洪子仁召集人表示：「認證以受檢者的角度全面檢視機構之服務品質，強調預防醫學觀念的導入與檢後的追蹤治療，促使機構邁入健康管理時代」。 　　“The certification is based on comprehensive institution service quality inspection from the recipients’ perspective. It emphasizes on introducing the preventive medicine concepts as well as post-checkup follow-up treatments, and encourages institutions to enter the health management era.”— Tzu-Jen Hung, Senior Surveyor of JCT Health Check-up Program Certification. Vice President, Shin Kong Wu Ho-Su Memorial Hospital. 　　臺北市北投健康管理醫院分享：「透過認證，促使團隊持續簡化、優化流程與品質，獲得顧客高度的肯定與滿意度，並建議優質服務文化」。 　　“The certification encourages team reorganization as well as process and quality optimization. It has be awarded with high-level customer satisfaction and affirmation, and become the epitome of quality service culture.”— Taipei Beitou Health Management Hospital 　　臺中榮民總醫院回饋：「參與認證後，獲得院方支持將相關設施設備更新，引進智能化定位系統，提升檢查效率，更逐年提升健檢人數」。 　　“After participating in the certification, hospitals have shown support by upgrading the relevant facilities and equipment, introducing smart positioning systems, improving checkup efficiency, and increasing the number of health examinations each year.”— Taichung Veterans General Hospital 認證精神與內涵 PROGRAM FEATURE & DELIVERY 　　強調團隊溝通合作、服務品質、健康追蹤管理、培養民眾預防醫學觀念、運用資訊科技改善內部流程，期待健檢機構提供安全與準確的檢查品質外，更能注重受檢者的健康管理觀念與機構內部之團隊整合運作。藉由認證突顯機構健檢服務特色，以增進受檢者的信賴感。 　　This certification emphasizes on-site survey with team communication and cooperation, service quality, health tracking management, cultivate the concept of preventive medicine, and use information technology to improve internal procedures. In addition, to expect health check-up institutions to provide safe and accurate checkup quality, the certification can also promote health management concepts to recipients as well as team operation integration from within institutions. Institutions can use the certification to highlight the features of their health check-up services and strengthen the recipients’ trust.   認證專業團隊 EXPERTS 　　認證安排健康管理、醫療、護理等健檢領域權威專家，除了具有豐富臨床經驗之外，更對於健檢產業趨勢十分瞭解。藉由實地與機構面對面交流，深入針對檢查流程、作業及品質成效等面向進行指導，協助檢視機構整體運作及彰顯特色。 　　Experts in the fields of health management, medical treatment, and nursing are arranged to perform on-site survey. In addition to having extensive clinical experience, the team is also very familiar with the health check-up industry. It will provide guidance on the examination process, operation, quality performance, etc., through face-to-face communications in order to review the overall operations of the institution and highlight the features.   加入認證可以協助您解決什麼問題呢？ ✓　團隊有整合的需求 ✓　加強跨專業之合作機制 ✓　一致性的檢查流程、SOP ✓　建置完整的品質指標 ✓　提升顧客滿意度 ✓　突破自我、追求卓越、彰顯機構品牌   BENEFIT FROM CERTIFICATION ✓　Team’s integration needs. ✓　Strengthen the interdisciplinary cooperation mechanism. ✓　Consistent inspection process and standard of procedure. ✓　Improve customer satisfaction. ✓　Self-quality improvement, pursuit of excellence, and improve institutional branding.   健康檢查品質認證通過之醫療機構 Accredited Organizations   行銷推廣 Marketing and promotion ⭐　台灣國際醫療展覽會 　　Medicare Taiwan   ⭐　品質認證授證典禮暨記者會 　　Quality certification charter ceremony and press conference     媒體報導 News Report   聯絡方式Contact us：hcu@jct.org.tw